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PATIENT CHOICE
Patients have the right to express a preference to receive services from
a particular clinician, either generally or in relation to a specific
medical condition, as long as they notify the Practice of this
preference in writing.
ACCESS TO MEDICAL RECORDS
As providers of healthcare services, our staff ask you for information
so that you can receive appropriate care and treatment. Everyone working
for the NHS has a legal duty to keep information about you confidential.
You may be receiving care from other people as well as NHS staff. So
that we can all work together for your benefit, we may need to share
some information about you. We only ever use or pass on information
about you if people have a genuine need to know and it is in your and
everyone's interest. Whenever we can, we remove details that identify
you – the same rules of confidentiality apply.
You have a right of access to your health records. The Data Protection
Act (1998) gives you the right of access to all information that the
Practice holds about you on manual and computer records. It is your
legal right to see your records and if you so wish, to obtain a
photocopy of them. Only in exceptional circumstances can access be
withheld. If you would like to apply for access to your health records
or receive further information about this please contact the Practice
Manager at Framlingham Surgery.
VIOLENT/ABUSIVE BEHAVIOUR
The Practice has a duty to provide a safe and secure environment for
patients, staff and visitors. Violent or abusive behaviour will not be
tolerated and decisive action will be taken to protect staff, patients
and visitors.
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Framlingham
Surgery