IMPORTANT: In line with NHS England Guidelines, only those in 'At Risk' Groups can have flu vaccinations first.
Welcome to Framlingham Medical Practice
"Striving to deliver outstanding service every day"
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Important Information Regarding Blood Tests
We are currently unable to take certain blood tests, due to a national issue with blood test supplies.
This is beyond our control but we are working closely with colleagues across the health service to minimise the disruption and risk. This does mean that currently we are only able to process clinically urgent blood tests.
If we have to cancel your blood test, we will add your name to a waiting list and we will contact you when the issues is resolved.
Please be assured we are doing everything we can to resume normal service as soon as possible.
If you wish to discuss this further, please contact the Patient Advice and Liaison Team (PALS) on 0800 328 7624.
To all our patients
The Practice would like to say a huge thank you for all the kind words and support you have offered us during this difficult time. As we begin to try to reinstate services we ask for your continued support and patience.
Unfortunately we are unable to accept email requests for GP advice or queries. Please use E-consult or phone into reception to make a telephone appointment with the GP.
Coronavirus
If you have symptoms associated with coronavirus including a new continuous cough and/or a high temperature (over 37.8) and or loss or change to sense of smell or taste, please stay at home for 7 days. DO NOT book a GP appointment or attend the Practice. If you live with other people they should stay at home for at least 14 days to avoid spreading the infection. If your symptoms are serious or getting worse NHS 111 has an online coronavirus service that will tell you if you need further medical help. Only call 111 direct if you are advised to do so by the online service or cannot get online. For the latest advice please visit www.nhs.uk/coronavirus.
For our patients struggling with ongoing Covid-19 symptoms here's a useful link:
Useful advice for patients recovering from Covid-19
Patient Covid Survey
Please click link to see letter regarding a patient survey to help in understanding how health and care services have changed during the Covid Pandemic.
Patient letter re Covid questionnaire
Face Covering Guidelines:
https://www.suffolk.gov.uk/coronavirus-covid-19/latest-information/face-coverings/?fbclid=IwAR1uj4xn1C7MwDztfPOxA27L2KAAua5AWZwYsaVne9OQSS0JqFB9lCmgxm8
Antibody Testing
The Government recently announced the introduction of a test to detect the presence of the Covid-19 antibody. The scientific understanding of this virus is at an early stage. We do not yet fully understand what a positive antibody test means in terms of immunity and future risk from COVID-19. At the moment, tests are only for the purpose of increasing our understanding of who has (or has not) had an immune response. Therefore, it is extremely important that we all continue with social distancing and hand washing.
The antibody test is not being offered to the general population at the current time.
Advice for Parents during Coronavirus
Please click following link for advice for parents during Coronavirus
Advice for Parents during Covid-19
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Booking Appointments
Face to face appointments will continue to be offered where necessary and will take place after an initial telephone/video/e-consult.
These measures serve to:
Limit the risk of infecting patients coming to the surgery
Protect our staff from infection, so they can continue to deliver vital services to patients
Minimise the risk of inadvertently spreading COVID-19 to the wider community
Temporary Notice - Repeat Prescription Ordering
To reduce the risk of spreading Coronavirus to our patients and staff, we regret that we cannot, until further notice, accept PAPER repeart prescription requests. You can order your new prescription in one of the following ways;
ONLINE via the surgery website (you must have registered for online services with our Reception team) Please specifiy Earl Soham Delivery if you require delivery to this site.
Using the NHS app (available on iOS or Andriod)
TELEPHONE - call 01728 723957 (Framlingham) or 01728 684153 (Earl Soham) and speak to a member of the Dispensary Team. Please only call this number if you are unable to contact us via any of the above methods. We thank you for your understanding during this difficult time.
Please be aware of this Community Nursing Team Scam - A patient received a call from someone claiming to be from their Practice's Community Nursing Team and they needed to go to the patient's house to check for COVID-19 safety issues. The patient's carers became suspicious and rang the mobile number back but the person on the other end hung up. The Practice has confirmed this was nothing to do with them.
Pharmacy2U
Pharmacy2U is NOT your local pharmacy and has nothing to do with us - click here for more information.
Online Services
To use our online service to book appointments, order medication and access your coded medical record please click on the link below. Please note you must have registered with reception to use these services.
Call Recording
Call recording has been introduced for all incoming and outgoing calls. This will be a great assistance for monitoring the quality of calls and for training purposes.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Named GP
All patients at our surgery have a named GP (usual GP) who is responsible for a patient's overall care at the Practice. If you would like to know who your named GP is, please ask during your next consultation or at reception. This will not affect patients' care and you can see any member of the clinical team of your choice.
The named GP will take lead responsibility for the co-ordination of all services and ensure their delivery where required.
My Care Record
My Care Record enables health and care professionals to access information about you to improve your care.
Providing you with:
- Better co-ordinated and seamless care
- Quicker diagnosis and treatment
- Less paperwork and less repetition
- Fewer unnecessary clinical tests
- More accurate prescriptions
- More time to spend on clinical care
- Better health and care planning
Your GP, hospital, community health, mental health and social care teams may all hold records about your care separately. Often, only health and care professionals within the same organisation can see this information. This means it can be difficult for them to work together to deliver the best care.
My Care Record is an approach to improving care by joining up health and care information. Wherever possible, health and care professionals will be able to access your records from other services when it is needed for your care. This will make it easier and faster for them to make the best decisions. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record.
Several different secure computer systems are used across the region. These allow health and care professionals to digitally access your records held by other services. In some areas systems are already in place, in other areas more work is underway to invest in the technology needed.
The approach also provides an agreement between all the health and care organisations involved. This means they commit to sharing information in a secure way to help improve your care. The My Care Record approach is in line with General Data Protection Regulation (GDPR) which provides the legal basis to share information between health and care services when it is needed to deliver care. All your information will be held securely.
Certain information – that doesn’t identify you – will also be used to help improve services and plan for the future. For example, it will help us plan for the number of doctors, nurses and care workers needed to look after you in the future.
More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found at mycarerecord.org.uk.
Opportunities at the Surgery
Please look on our staff vacancies page (on the toolbar below)
(Site updated 08/10/2020)