New Project added to the Privacy Notice

Population Health Manager is a new project that has been added to the privacy notice recently. Further details can be found in Privacy Policy on the Your Information tab.

Welcome to Framlingham Medical Practice

"Striving to deliver outstanding service every day"

To all our Patients

The Practice would like to say a huge thank you for all the kind words and support you have offered us during this difficult time.  As we begin to try to reinstate services we ask for your continued support and patience.

Booking Appointments

All appointments should be made over the phone with Reception who will book you in with the appropriate clinician. GP consultations are initially by telephone/video consult or alternatively you can complete an eConsult (no username or password needed) and the GP will then decide if you need to be seen face to face. 

These measures serve to:

• Limit the risk of infecting patients coming to the surgery
• Protect our staff from infection, so they can continue to deliver vital services to patients
• Minimise the risk of inadvertently spreading COVID-19 to the wider community. If you are unable to make your appointment please let reception know and we can offer it to another patient

Temporary Notice - Repeat Prescription Ordering:

To reduce the risk of spreading Coronavirus to our patients and staff, we regret that we cannot, until further notice, accept PAPER repeat prescription requests. You can order your new prescription in one of the following ways; 

• Via EMAIL at IESCCG.framlingham-dispensary@nhs.net or IESCCG.earlsoham-dispensary@nhs.net, please include your name, date of birth and address 

• ONLINE via the surgery website (you must have registered for online services with our Reception team) Please specifiy Earl Soham Delivery if you require delivery to this site. 

• Using the NHS app (available on iOS or Andriod) 

• TELEPHONE - call 01728 723957 (Framlingham) or 01728 684153 (Earl Soham) and speak to a member of the Dispensary Team. Please only call this number if you are unable to contact us via any of the above methods. We thank you for your understanding during this difficult time.

Online Services

To use our online service to book appointments, order medication and access your coded medical record please click on the link below.  Please note you must have registered with reception to use these services.

Call Recording

Call recording has been introduced for all incoming and outgoing calls. This will be a great assistance for monitoring the quality of calls and for training purposes.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Named GP

All patients at our surgery have a named GP (usual GP) who is responsible for a patient's overall care at the Practice. If you would like to know who your named GP is, please ask during your next consultation or at reception. This will not affect patients' care and you can see any member of the clinical team of your choice.

The named GP will take lead responsibility for the co-ordination of all services and ensure their delivery where required.

My Care Record

My Care Record enables health and care professionals to access information about you to improve your care.

Providing you with:

• Better co-ordinated and seamless care
• Quicker diagnosis and treatment
• Less paperwork and less repetition
• Fewer unnecessary clinical tests
• More accurate prescriptions
• More time to spend on clinical care
• Better health and care planning

Your GP, hospital, community health, mental health and social care teams may all hold records about your care separately. Often, only health and care professionals within the same organisation can see this information. This means it can be difficult for them to work together to deliver the best care.

My Care Record is an approach to improving care by joining up health and care information. Wherever possible, health and care professionals will be able to access your records from other services when it is needed for your care. This will make it easier and faster for them to make the best decisions. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record.

Several different secure computer systems are used across the region. These allow health and care professionals to digitally access your records held by other services. In some areas systems are already in place, in other areas more work is underway to invest in the technology needed.

The approach also provides an agreement between all the health and care organisations involved. This means they commit to sharing information in a secure way to help improve your care. The My Care Record approach is in line with General Data Protection Regulation (GDPR) which provides the legal basis to share information between health and care services when it is needed to deliver care. All your information will be held securely.

Certain information – that doesn’t identify you – will also be used to help improve services and plan for the future. For example, it will help us plan for the number of doctors, nurses and care workers needed to look after you in the future.

More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found at mycarerecord.org.uk.

Opportunities at the Surgery

Please look on our staff vacancies page (on the toolbar below)