PRESCRIPTIONS ADVICE

PLEASE NOTE THAT FROM TUESDAY 1ST AUGUST 2023 OUR DISPENSARY TEAM WILL REQUIRE 5 WORKING DAYS TO PROCESS YOUR REPEAT PRESCRIPTION REQUEST.

Order Your Repeat Prescription Online

Repeat Prescriptions

Framlingham is a dispensing practice. Patients who live more than one mile from a pharmacy may receive their prescribed drugs from our dispensary.

Repeat prescriptions can be requested on-line using SystmOne, using the NHS app, via email  (see below) or by submitting the ‘repeats request sheet’ to dispensary. Telephone requests are NOT accepted.

To make on-line prescription requests using SystmOne, you will need to register for the service. Please see reception for your log in and password. 

framlingham.dispensary@nhs.net (Framlingham Dispensary)

framlingham.branchdispensary@nhs.net (Earl Soham Dispensary)

Dispensary is open all day during working hours for collections. If you wish to speak to someone in dispensary our telephone lines are open between 10am-12pm and 2pm-4pm.

Our dispensary team requires 72 working hours to process your repeat prescription request. Please allow an extra working day for pharmacy collections. 

PLEASE NOTE THAT FROM TUESDAY 1ST AUGUST 2023 OUR DISPENSARY TEAM WILL REQUIRE 5 WORKING DAYS TO PROCESS YOUR REPEAT PRESCRIPTION REQUEST.

Requests in on Monday can be collected on Thursday. Following Monday from 1st August.

Requests in on Tuesday can be collected on Friday. Following Tuesday from 1st August.

Requests in on Wednesday can be collected on Monday. Following Wednesday from 1st August.

Requests in on Thursday can be collected on Tuesday. Following Thursday from 1st August.

Requests in on Friday can be collected on Wednesday. Following Friday from 1st August.

Requests in on Saturday & Sunday can be collected on Thursday. Following Monday from 1st August.

All requests should be collected from the dispensary.

These times may change in busy periods and bank holidays.

Medication Reviews

Patients on repeat medication may be asked to see or speak to a doctor, pharmacist or practice nurse to review regular medications.

Some medication requires monitoring and it may be unsafe to continue a repeat medication if you do not attend when requested.

Medication Available from the Chemist.

This is sometimes called ‘over the counter medication’

NHS England have published the following advice;

Medications that can be purchased over the counter from a pharmacy and other outlets such as supermarkets should be purchased. This includes patients who are normally exempt or have a prepayment certificate.

You should seek advice from a chemist for self-limiting conditions or conditions that can be managed by self-care, i.e. that the person suffering does not normally need to seek medical care but may decide to seek help with symptom relief from a local pharmacy and use an over the counter medicine.

We are no longer able prescribe (this list is not exhaustive) 

• Probiotics
• Vitamins and 

Treatments for:

• Conjunctivitis
• Cold sores
• Sore throats
• Coughs and colds
• Cradle cap
• Haemorrhoids
• Infant colic
• Mild cystitis
• Dandruff
• Diarrhoea (adults)
• Sore tired eyes
• Earwax
• Excessive sweating
• Head lice
• Indigestion or heartburn
• Periodic constipation
• Infrequent migraine
• Insect bites or stings
• Mild acne
• Sunburn
• Sun protection
• Hay fever
• Minor burns or scalds
• Minor conditions associated with pain (sprains, period pain)
• Mouth ulcers
• Nappy rash
• Oral thrush
• Ring worm/athletes’ foot
• Threadworms
• Travel sickness
• Warts and verrucae